Objective Setting

Today I am going to write on Objective setting. As mentioned in my earlier blog, Objective setting forms the corner stone of the ROI process. It is here that the seed of an effective ROI implementation is sown.

Received a lot of emails on how to go about setting objective. I would suggest two things to make things simpler
1.  Begin with the end in mind
2.  Let the end be quantified

Below is an example in Critical Thinking Module at all the 5 levels of Phillips methodology. Critical thinking is a high end module with a very senior level target audience. Critical thinking covers various aspects of rationality and is generally a 2 day module.

1.                     Reaction level

s  Obtain a positive reaction towards the programme

s  Obtain input suggestions for improving programme

s  Inputs regarding the material

s  Action

2.                     Learning level

s  Distinguish between critical thinking and non-critical thinking

s  Steps used for critical thinking

s  State and define the building blocks of critical thinking

s  Which aspect of systems thinking is vastly used in Critical thinking

s  What were the 3 key learning from the video shown

3.                     Application

s  List the instances where critical thinking was applied

s  List the instances, where mental model was overcome

s  Action steps applied 100%

4.                     Business Impact

s  8 out of 10 decisions taken correctly

s  Higher retention on account of good leadership style and unbiased approach

5.                     ROI

s  40%

Similarly, one can use the above example for all the programs and HR interventions initiated.