Dear Colleagues (time to read the blog - 3 Minutes)
Another ROI Impact study completed and it dawns on me that in
spite of so much investment in the training domain, we still miss the business
alignment.
Reasons for business alignment gap
Ø
The need to do business alignment – The HR
do not feel the need to do business alignment. They drive the training and hope
and assume that this training would be successful. HR is happy with a good
score on the reaction questionnaire. So what next?
Ø
Lack of awareness – Many are not aware
that training itself can be business aligned and that it can give business results.
Though things are changing with constant scrutiny on the HR department, data and
results are yet to be seen.
Ø
Last minute demand – Many companies set
their yearly calendar, yet there are last minute training demands. So where
does business alignment fit in? What follows is
- Finding vendor/ trainer
- Venue
- Nominating participants
And
again what we have is training with WOW effect and no ROI. This reminds me of
fast food- burgers and pizzas that gives us the wow effect that we enjoy and
bear the cost with no health benefits.
One such tool used to
develop business alignment is the V-Model
as given in the Phillips ROI Methodology. The major advantage of the V-model is to set-up and design the training to align to the measures that need improvement. Business alignment is the process to ensure that any
training drive business results. To achieve this, the training can be
positioned for success, and then evaluated accordingly.
The three phases of the V-Model are
- Needs assessment
- Development of training objectives
- Training evaluation
Please feel free to share training and business alignment for the programs you do.
With Gratitude
Dr. Sonali Wagle
