Sunday, 13 November 2016

ROI on HR and Training for PSUs

Dear Friends

We get a lot of calls from HR and training departments of PSUs (Public Sector Undertaking) for ROI consulting and training. On demand from PSUs, a public workshop was held in the month of September 2016 exclusively for PSUs. Professionals from Indian Oil, ONGC, NHPCL and NEEPCO attended the training.

It is great to see that PSUs are coming out of the shell and want to implement the ROI process.

The participants were told to identify a training on which they would want to implement the ROI process. They selected programs such as
1. Crucial conversations among teams
2. Gender diversity workshops
3. Employee engagement surveys

The participants were excited for the training. Phillips ROI Methodology was covered as the part of the ROI training. Many were unsure if this works on the job. They had doubts that such theories work in Indian PSUs.

The workshop began with Business Alignment. This session itself was a success. Post the session, participants realized the following gaps in their training programs
1. Business alignment of the training - Their training objectives were not in alignment with the business needs.
2  Training needs identification (TNI) - TNI is not done correctly and hence there exists a gap in the target and the training.
3. Content - The content didnot cover hardcore case studies, examples, simulations that would help people on the job. The content mainly covered concepts and theory. So people were not aware how to apply what they learnt.

I realized that not only PSUs but even Private ltd. companies face above challenges and gaps. Post the business alignment session, the Phillips Methodology was explained and case studies and exercises were solved. The program was hands-on and so participants got a chance to work on the program they selected to implement the ROI process.

The participants were open to discussion and learning. They wanted to implement the ROI process and wanted to make the changes once they returned to their workplace.

It is good to see that PSUs are open to changing the way their department works. There was a request from participants to conduct more of such workshops.

Next blog topic - Importance of Content in a training program.

Do write to me.... wagle.sonali@gmail.com

With Gratitude
Sonali
www.exponentialadvisory.co.in
www.roiinstitute.net